How do you make an appointment at The Newton Medical Centre?

We aim to offer personal care and would encourage you to see the same Doctor each time. However, with many issues, you may be helped quicker by other members of staff or a different service. If you want to help quickly, there are a few questions you need to ask yourself before you book an appointment with a doctor. Patient co-ordinators may ask your questions to help you get the best treatment quicker. The same confidentiality bounds them as doctors. You may find it easier to start the process online through our website or the NHS app.

Can I treat the condition myself or through a pharmacist?

Now all the knowledge is at your fingertips. It’s worth reading about your symptoms on the NHS website or Patient.info. They provide great information which we can vouch for! You can often treat yourself as well as a doctor today rather than waiting to be seen.

Can I go straight to a specialist service?

There is now increasing availability of direct access to more specialised care through the NHS without seeing a doctor. Click here to see if you can go straight to a specialist (for example a physio or a psychologist).

Is it really a clinical issue?

Many problems, like getting hold of medicine you already use or a letter, are quickly dealt with through our website or our Patient co-coordinators. The NHS app now allows you to track many of your referrals and see much of your records, both from the GP practice and the hospital. You can read more about this here. You can get a sick note here. You can ask our admin team question here.

Do I need to see the doctor?

The clinical staff is one team. Our Nurse Practitioners, Clinical Pharmacists, First Contact Physiotherapists and Healthcare Assistants provide a mix of skills that complement and often the exceed that of a doctor. We have inserted a tool here to help you understand who does what. Find out who is the right person to see. (There’s nothing so frustrating coming to see the wrong person!)

When can I see the doctor?

We operate a telephone and online triage which allows us to best accommodate every patient’s medical needs. Appointments can be face-to-face or telephone consultations. We strongly recommend that all our patients use the online consultation tool Patchs for greater efficiency.

If you do need to see a doctor routine Doctor’s Appointments can be booked online via SystmOnline.

Initial login details can be obtained from the Practice reception. A form of personal identification may be required. Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription. Find out how to register for the online services

Urgent problems? Telephone Triage and Online ppointment

If you think problem is urgent we will organise a phone call. Our Admin Teams will ask you for a brief summary of the problem or concern. This is to help them direct your call to the most appropriate person. All requests will be triaged by the Duty Doctor or Duty Nurse and they will telephone you back to discuss things further. If the Duty Doctor or Duty Nurse would like to see you, they will arrange for you to come down at a mutually convenient time.

If you need access to primary care outside of our opening hours, you can use the enhanced access hubs.

Enhanced Access Hubs Central London Healthcare CIC provides enhanced primary care services for Westminster residents. We work with local partners to improve patient care through collaborative and integrated service delivery whilst supporting general practice working.

The Enhanced Access Hubs are managed by the Federation. They enable patients to see a variety of clinicians to be seen outside of core service hours. Patients can book appointments between 18.30 and 20.00 Monday to Friday and 9:00 am to 17:00 pm on Saturdays. Appointments are offered at a choice of two hubs, one located in the north of the borough and one in the south.

Patients can book into any hub of their choosing by speaking to their registered GP surgery or by calling the hub service when their surgery is closed.

Unfortunately, we are not able to provide this service to patients who are not registered with a GP in the Westminster area.

The 3 locations are:

• Connaught Square practice , 41 Connaught Square, St George’s Fields, London W2 2HL Weekdays 6.30pm – 8.30pm Saturdays 9am to 5pm
• Pimlico Health at the Marven , 46-50 Lupus St, Pimlico, London SW1V 3EB Weekdays 6.30pm – 8.30pm Saturdays 9am to 5pm
• South Westminster Centre, St Georges House 82 Vincent Square ,London SW1P 2PF

How can patients book in? You can do this via your registered GP practice by requesting an appointment at the Enhanced Access Hub.