If you need medical help fast outside of normal Surgery hours please call NHS 111

In the event of a medical emergency dial 999.

When the surgery is closed an Out of Hours service is provided for urgent medical advice and attention at St Mary’s Hospital in Paddington and then at Charing Cross Hospital. The A&E is open 24 hours a day, seven days a week. The surgery emergency line is available from 09.00am, Monday to Friday.

Accident and emergency (A&E)

St Mary’s Hospital
Praed Street

London W2 1NY

Phone: 020 3312 6330

Charing Cross Hospital
Fulham Palace Road
London W6 8RF

Phone: 020 3311 1005

999 Emergency

Ambulance services help many people with serious or life-threatening conditions. They also provide a range of other urgent and planned healthcare and transport services. Dial 999 in a medical emergency. Read More

Dial 111

If you are very unwell and you cannot wait until the surgery is open, phone 111 and they can give you advice about what sort of care you need, organise an emergency appointment or an ambulance if appropriate.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses, pharmacists and doctors.

They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.

Mental Health Emergency

If you have a mental health emergency, for example feeling that you are at risk of harming yourself, you can phone for direct support on:

0800 0234 650 CNWL Out-of-Hours Urgent Advice Line

NHS walk-in centres

The NHS Walk-in Centres offer fast and convenient access to healthcare advice and treatment for minor injuries and illnesses. They are open from early morning to late evening, seven days a week. They are run by experienced NHS nurses, and you don’t need to make an appointment. If you phone 111 first they can advise you whether you really need to attend and sometimes book you straight into an appointment slot so you won’t have a long wait.

Walk-in centres in our area:

St Charles NHS Urgent Care Walk-In
St Charles Hospital, Exmoor Street
London, W10 6DZ

Phone: 0208 969 4262

Half Penny Steps Health
(to see nurses only)
427-429 Harrow Road
London, W10 4RE

Phone: 0208 962 8700

St Mary’s Hospital (HQ) Urgent Care
Praed Street
London, W2 1NY

Phone: 0203 312 6666

Paediatric Emergency Department
First Floor, Queen Elizabeth the Queen Mother Building
London, W2 1NY


Pharmacists are often a great place to go first as they can offer advice and treatment for most common complaints such as coughs, colds, aches and pains and other health issues, such as healthy eating and giving up smoking. They can help you decide whether you need to see a doctor.

At certain pharmacies, medication is free for those who do not usually pay for it.

Our local pharmacies are:

55 Westbourne Grove
London, W2 4UA

Phone: 02072293559

114 Queensway
London, W2 4QS

Phone: 02072291183

39-41 Porchester Rd
London, W2 5DP

Phone: 02072216895