By registering for and using the Patient Participation Group (PPG) forum, you agree to the following terms:

• To give practice staff and patients the opportunity to discuss topics of mutual interest in their own practice.
• A forum for patients and staff to improve and develop services within the practice by co-production.
• To provide an opportunity for patients to make positive and constructive suggestions/ideas about the practice and specific medical conditions as an ‘expert’ or ‘experienced patient’.
• To encourage health education activities within the practice.
• To involve further patients from the wider population.
• To involve patient participation in the future commissioning of Health Provision.

Members must not post or share:

• Personal medical conditions or symptoms
• Details of diagnoses, treatments, or medications
• Information about other patients or family members
• Any identifiable personal health information

For medical concerns, please contact the practice directly or use appropriate NHS services.

All members are expected to:

• Communicate respectfully and politely
• Treat other members, staff, and moderators with courtesy
• Respect differing opinions

The following are not permitted:

• Abusive, offensive, or threatening language
• Discriminatory or hateful comments (including on the basis of race, gender, religion, disability, sexual orientation, or age)
• Harassment, bullying, or intimidation
• Inflammatory or deliberately disruptive behaviour

• Do not share confidential practice information unless it has been officially published
• Do not copy or share forum discussions outside the PPG without permission
• Usernames should not deliberately identify other individuals

The practice reserves the right to remove content that breaches confidentiality.

• The forum is moderated by practice staff or appointed PPG representatives
• Posts may be reviewed, edited, or removed if they breach these terms
• Repeated or serious breaches may result in removal from the PPG Forum

Moderation decisions are final and are made to protect members and the practice.

• Feedback shared may be summarised and used anonymously in reports, meetings, or service improvement plans
• Individual comments will not be attributed without consent

• Personal data will be handled in accordance with the practice Privacy Notice and UK GDPR
• Your information will be used only for PPG-related purposes
• You may withdraw from the PPG at any time by contacting the practice

The forum must not be used for:

• Formal complaints (please follow the practice complaints procedure)
• Medical emergencies or urgent health matters

In an emergency, call 999 or contact NHS 111 as appropriate.

By registering, you confirm that:

• You are a patient registered with the practice
• You have read and agree to these Terms & Conditions
• You understand that failure to follow these rules may result in removal from the forum