Life Threatening Emergencies

If you think you have a life threatening emergency phone 999 for the emergency services.

An emergency is a critical or life threatening situation such as:

  • Loss of consciousness
  • Heavy blood loss
  • Suspected broken bones
  • Persistent chest pain for 15 minutes or more
  • Breathing difficulty
  • Drug overdose or poisoning


Emergency Departments

The nearest A&E department is:

St Mary’s Hospital
Praed Street
London W2 1NY
Tel: 020 7886 6666

A&E is for accidents and emergencies and if you arrive there for what is considered  by the emergency room doctors as a ‘non-emergency ‘ you may have a very long wait as you will not be a priority.


Dial 111

If you are very unwell and you cannot wait until the surgery is open, phone 111 and they can give you advice about what sort of care you need, organise an emergency appointment or an ambulance if appropriate.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses, pharmacists and doctors.

They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.


Mental Health Emergency

If you have a mental health emergency, for example feeling that you are at risk of harming yourself, you can phone for direct support on:

0800 0234 650  CNWL Out-of-Hours Urgent Advice Line


NHS walk-in centres

The NHS Walk-in Centres offer fast and convenient access to healthcare advice and treatment for minor injuries and illnesses. They are open from early morning to late evening, seven days a week. They are run by experienced NHS nurses, and you don’t need to make an appointment. If you phone 111 first they can advise you whether you really need to attend and sometimes book you straight into an appointment slot so you won’t have a long wait.

Walk-in centres in our area:

  • St Charles NHS Urgent Care Walk-In Centre, St Charles Hospital, Exmoor Street, London, W10 6DZ, tel. 0208 969 4262
  • Half Penny Steps Health Centre (to see nurses only), 427-429 Harrow Road, London W10 4RE, tel. 0208 962 8700.
  • St Mary’s Hospital (HQ) Urgent Care Centre, Praed Street, London, W2 1NY, tel. 0203 312 6666
  • Paediatric Emergency Departmet, First Floor, Queen Elizabeth the Queen Mother Building, St Mary’s hospital, Praed Street, London, W2 1NY



Pharmacists are often a great place to go first as they can offer advice and treatment for most common complaints such as coughs, colds, aches and pains and other health issues, such as healthy eating and giving up smoking. They can help you decide whether you need to see a doctor.           

At certain pharmacies medication is free for those who do not usually pay for it.

Our local pharmacies are:

 55 Westbourne Grove, London W2 4UA Telephone: 020 7229 3559
114 Queensway, London W2 4QS Telephone: 020 7229 1183
39-41 Porchester Rd, London W2 5D P Telephone: 020 7221 6895