Comments, Complaints & Suggestions


It is best to tell a member of staff about any concerns or problems as soon as they arise and we will try and find a solution immediately. If you wish to make a complaint, please let us have details of your complaint as soon as possible so we can find out what happened. You can email your complaint on or hand it to Reception.

Complaints are dealt with by our Practice Manager Ruth Sandu. We will endeavour to respond within 3 working days from the receipt of your email or letter.

You can also drop your comments, ideas and complaints in our suggestion box, which is situated in the waiting room.